Pervasive Business Xchange

Pervasive Business Xchange™ Platinum Service is an enhanced service targeted for companies that require 24/7 support to ensure zero downtime.

Platinum Service Includes:

  • A primary Pervasive Business Xchange Customer Support Analyst assigned to your account.

  • Extended manned support hours (7:00 am - 7:00 pm CST).

  • After-hours issues have a guaranteed 30-minute response time.

  • Monitoring of all electronic transactions from the time they leave your system until receipt is confirmed with your trading partner. Follow-up is provided with all trading partners on functional acknowledgements not received within a specified time period.

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  • Recruit, implement, and train (via email and telephone) new trading partners at no additional charge other than applicable registration and direct integration fees.

  • Annual audit and consulting session to review the success of your e-commerce strategy, evaluate opportunities for improvement and expansion, and review best practices available.

  • Includes various mapping, testing, and interconnect discounts.